1. Introduction
Welcome to Rand Grow Marketing’s website (www.randgrow.co.za). These Terms and Conditions (“Terms”) govern your use of our website, products, and services. By accessing or using our services, you acknowledge that you have read, understood, and agreed to these Terms.
2. Services Offered
2.1 Rand Grow Marketing provides the following professional services:
– Digital Marketing: Google Ads, Facebook Marketing, SEO, and lead generation campaigns.
– Website Development: Landing pages, e-commerce platforms, and full-scale website builds.
– Video Production: High-quality videography for advertising, branding, and promotions.
– Branding and Graphic Design: Logo creation, corporate identity design, and visual branding materials.
– Content Creation: Custom blogs, articles, social media content, and marketing materials.
2.2 Services can be offered as:
– Once-off projects: Charged in full upfront.
– Monthly subscriptions: Paid in advance each month.
– Annual prepayment plans: Clients paying 12 months upfront qualify for applicable discounts as specified on the website or in a custom quote.
2.3 Pricing for custom services will be communicated electronically and agreed upon via electronic consent.
3. Payments and Pricing
3.1 All prices are in South African Rand (ZAR) and exclude Value Added Tax (VAT).
3.2 Payments must be made in advance for all services unless otherwise agreed electronically.
3.3 Discounts for prepayment plans apply only to annual payments. Discount details are available on the website or provided in a custom quote.
4. No Refund Policy
4.1 Due to the nature of our work, all payments made to Rand Grow Marketing are non- refundable.
4.2 If you cancel a monthly or annual plan, services will remain active until the end of the paid period.
4.3 Clients are encouraged to carefully review all project briefs and proposals before granting electronic approval. Changes requested after approval may incur additional charges.
5. Client Obligations
5.1 Clients must provide accurate and timely information required for the delivery of services.
5.2 Clients are responsible for ensuring that their use of our services complies with South African law and does not violate third-party rights.
5.3 Delays in providing requested information or approvals may result in project delays.
Rand Grow Marketing will not be held responsible for such delays.
6. Intellectual Property
6.1 All intellectual property created during the provision of services, including but not limited to designs, content, strategies, and branding assets, remains the exclusive property of Rand Grow Marketing.
6.2 Rand Grow Marketing may, at its sole discretion and upon electronic consent, grant clients limited rights to use specific intellectual property. These rights will be defined and documented electronically.
6.3 Clients may not reproduce, share, or modify any intellectual property created by Rand Grow Marketing without explicit electronic consent. Unauthorized use will result in legal action, and clients will be liable for damages and legal costs.
7. Liability
7.1 At Rand Grow Marketing, we are dedicated to delivering exceptional services and achieving positive outcomes. However, marketing and advertising performance can depend on various factors, such as platform changes and market conditions, which are beyond our control. While we strive to achieve the best results for every client, we cannot guarantee specific outcomes.
7.2 The company is not responsible for:
– Losses resulting from third-party platform changes or interruptions (e.g., Google or Facebook).
– Client non-compliance with legal or regulatory requirements.
– Delays caused by factors beyond our control, including technical issues or force majeure events.
7.3 By using our services, clients agree to indemnify Rand Grow Marketing against any claims, liabilities, or damages resulting from misuse, non-compliance, or third-party disputes.
8. Confidentiality
8.1 Both parties agree to safeguard any proprietary or sensitive information disclosed during the engagement.
8.2 Rand Grow Marketing reserves the right to use anonymized data for internal reporting, analytics, and marketing purposes.
9. Non-Compete and Non-Disclosure
9.1 Competitors are prohibited from using Rand Grow Marketing’s services or website to access proprietary strategies, pricing models, or other confidential information.
9.2 Clients may not share or disclose proprietary materials with third parties without prior electronic consent.
9.3 Breach of this clause will result in legal action, with the client held liable for damages and associated legal costs.
10. Termination and Cancellation
10.1 Either party may terminate this agreement with 30 days’ electronic notice. Prepaid fees are non-refundable.
10.2 Rand Grow Marketing reserves the right to terminate services immediately in cases of:
– Breach of these Terms by the client.
– Engagement in unethical, illegal, or harmful activities.
11. Dispute Resolution
11.1 Any disputes will first be resolved through mediation.
11.2 If mediation is unsuccessful, disputes will be referred to arbitration under the rules of the Arbitration Foundation of Southern Africa (AFSA).
11.3 The arbitrator’s decision will be final and binding.
12. Governing Law
These Terms are governed by the laws of the Republic of South Africa.
13. Amendments
Rand Grow Marketing reserves the right to amend these Terms at any time. Updates will be published on our website and take effect immediately.
14. Electronic Communications
14.1 All agreements, approvals, and consents required under these Terms will be conducted electronically, ensuring convenience and efficiency for both parties.
15. Contact Information
For any questions or concerns, please reach out to us:
– Email: [grow@randgrow.co.za]
– Phone: [061 215 2007]